Our Fees
We believe in being fully transparent about what you will pay for using our services.
Our promise to you is there are no hidden fees.
Housing Disrepair
We never charge you
There is no charge for preparing and referring your claim, and no charge if you cancel with us.
How your solicitor is paid
If your claim is suitable, we refer you to one of our panel of regulated solicitors. They will explain their own agreement and fees before starting any legal work. Your solicitor works on a no-win, no-fee basis (a Conditional Fee Agreement, or CFA). If you don't win, you don't pay your solicitor's legal fees. If you do win, your solicitor's basic costs are usually recovered from your landlord. Your solicitor also charges a success fee of 25% of your compensation plus VAT (30% in total), which is deducted from your award and cannot be recovered from your landlord. All of our panel solicitors charge the same 25% success fee.
Example: if you are awarded £2,000 compensation, the success fee would be £500 plus £100 VAT, so you would receive £1,400.
How we are paid
If your case is referred to a solicitor, we receive a referral fee from them. This is not charged to you and does not reduce your compensation.
When costs may apply
Once you have signed up with a solicitor, if you cancel after their 14-day cooling-off period, withdraw against their advice, or don't co-operate, you may have to pay costs already incurred, including disbursements and, in some circumstances, your landlord's legal costs. Your solicitor will explain this before you sign.
You don't have to use us
You can complain to your landlord, then the relevant ombudsman (England: Housing Ombudsman; Wales: Public Services Ombudsman for Wales), for free.
How Our Service Works For You
Free to you
We never charge you for preparing or referring your claim.
Clear about costs
Your solicitor explains their fees, and when other costs might apply, before you sign anything.
Regulated solicitors only
We only refer cases to SRA-regulated solicitors who handle housing disrepair every day.
Ready to start your claim?
Free, no-obligation assessment. Find out if you could be entitled to compensation.